Support & Resources. Technical Support Services. Phone Numbers. Technical support. Contact Customer Service. Support Central S2 Support is where S2 Certified Integrators can access product documentation, technical notes. OnGuard Solutions to Support COVID-19 Needs, Standard, first-level technical support provided through Lenel VARs, 24/7 and direct system-user support contracts available if needed, Support Center equipped with the latest in call routing and management technology to ensure your call is directed as efficiently as possible. This support is not currently able to obtain FIPS 140-2 certification. Contact one of your local Lennox dealers here. Need order information? Contact Technical Support. Privacy Policy   |   LenelS2 is a part of Carrier. International Toll Free Numbers: Austria: 0800-281364 Belgium: 1-866-205-4001 Cyprus: 8009-5390 Denmark: 80-253608 France & Monaco: 0800-911-448 Germany: 0800-182-2615 Greece: 00 8001809203-6617 Hungary: 06-800-21359 Ireland: 1-800-550-196 Israel: 18093-15680 Italy & Vatican City: 800-790174 Luxembourg: 8002-2517 © 2021 Carrier. Our combined company delivers innovative security solutions, more choices to fit your organization's needs and an experienced, responsive support team. Our services include technical support, integrator training, application engineering and more to ensure that any question or problem you have can be easily answered by an expert. Main Office: (425) 455-0510. Lennox provides technical support and guidance to our various Lennox dealers across the country. Milestone CARE is a complete suite of operational maintenance and support services supplementing the support you receive from Milestone’s broad and highly qualified network of resellers and integrators. NOTE: The Lenel ICT cameras require the use of an .xml file for addition to the software. By purchasing an Advanced Technical Support Plan, you can rest assured that someone can help guide you through the most difficult system problems. 4.4.4. +1 (508) 663-2512. Milestone Care consists of four different service packages uniquely designed to provide your business with the protection it deserves. QuikChat. Standard, first-level technical support provided through Lenel VARs 24/7 and direct system-user support contracts available if needed Support Center equipped with the latest in call routing and management technology to ensure your call is directed as efficiently as possible ... All requests are subject to Lenel approval. Please contact us or use the Find an Integrator locator tool if you don’t know who your VAR or SP is. +1 (508) 663-2500. By email: New or Revised Orders: [email protected] Order Status or Questions: [email protected] Technical Support: [email protected] Pre-Sales Support: [email protected] A&E and Consultant Sales Support: [email protected] OnGuard Licensing/Configurations: [email protected] Return Merchandise Authorization (RMA): 1.866.274.8648 (866.BRIVO4U) Monday-Friday 8am-8pm EST. Get the latest Lenel news and product information delivered straight to your inbox. Get help by phone, chat or email. Our technical support team is available weekdays from 8:30am to 5pm (except bank and regional holidays in Bavaria). Notice: This is a non production(staging-03/07/2017) site, please visit partner.lenel.com. Technical Support. Video security technologies can present complex challenges that require specific expertise to resolve. Comprised of experienced security and IT industry experts, Lenel’s Technical Support group strives to provide all customers with the best possible service experience. This means that should your dealer encounter an unusual situation that would require special assistance, they can contact us directly for advanced support. As a member in the Lenel OpenAccess Alliance Program (OAAP), Salient’s CompleteView Video Management System (VMS) and OnGuard® access control system are integrated to provide video with access control event information in a single, powerful interface. EMEA UTC Fire & Security Lenel certification program. As a part of our OnGuard support policy, Lenel supports OnGuard versions for three years from the date of initial commercial release. From pre-sales and licensing to step-by-step training videos and product demos, Lenel has everything you need to make each job a success and grow your business. All trademarks are properties of their respective owners. With our dedicated, specialized teams, you're assured a prompt response to all your support needs. © 2021 Carrier. Knowledge Base visit kb.lenel.com Give us a call. OnGuard® 7.1 reached its end of support date as of September 30th, 2018. +1 (508) 663-2500. By clicking “Accept All”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Site Map. Fax. In addition, all custom integrations covered under the support plan will be tested to ensure compatibility. LenelS2 is a part of Carrier. Leading support from experienced professionals. Privacy Policy   |   As the leading provider of advanced security products, Carrier Fire and Security Products is often first to the market with new technologies – and first to provide you with the training you need to sell, install and maintain the latest security products to maximize your competitive advantage. Technical Support: (800) 631-6046. Custom Solutions Support – Allows for certified Lenel Value Added Resellers (VAR) to receive advanced (level 2) technical support for issues that arise with any custom integration created and deployed by Lenel Custom Solutions. Please fill out your information below and we will get back to you as soon as possible. .Net Hotline: +49 (0) 89 / 99 228 333 support-simonsvoss@allegion.com With industry-leading education, technical support, professional services and custom solutions, Lenel remains committed to creating a superior experience for every customer, every time. If you have questions and are not sure who to contact, click on the category below and choose from the list or search using keywords. Please have a look at the local sites. If you need immediate tech support assistance, please call 800-631-6046. Overview of the different locations. All rights reserved. If you are a system user without a direct support contract, you must contact your VAR or SP for technical support. Lenel's support services include leading technical experts and best practice recommendations to help optimize the performance of your OnGuard system and reduce expensive downtime and maintenance. Toll Free: (800) 525-3372. Faculty & Staff Support Contacts. If you need immediate tech support assistance, please call 800-631-6046. Terms of Use   |   Direct phone number: +48583262240. All rights reserved. For installers & distributors Technical support for installers or distributors are managed per country. Fax. Contact technical support for more information. Lenel and S2 Security have joined together as LenelS2. Alarm Lock Wireless Networx Locks Certified for Lenel Version 7.6 OnGuard ® Access Control & Video Platform Amityville, NY – Alarm Lock, a division of Napco Security Technologies, Inc., announced today that its increasingly popular Trilogy Networx ® Wireless PIN and Prox Access Locks & Keypads are now certified with Lenel Version 7.6 OnGuard ® Integrated Access Control & Video … Phone. Get the latest Lenel news and product information delivered straight to your inbox. Lost password? Toll Free: (800) 692-0200. A Global Leader in Advanced Physical Security Solutions. Load the file on any affected recorders by copying it over and double-clicking. WelcomePlease sign in, or access public resources below.. Register for Partner Center. Access Hardware that Works with Your Existing Infrastructure WE’RE HEREFOR YOU. Please dont hesitate to let us know how we can improve our support offerings to serve you better. The more we know about you the more we can help. Site Map. Included on the Supplemental disc in the Support Center directory is a patch from Microsoft that remedies this issue. Technical Support Providing you with complete resources and support is the central focus of the Lennox tech support team. Contact the Tech Support Team. Terms of Use   |   QuikSpec Plus. The patch will also be available on the secure side of the Lenel website in the Technical Support Tools > Video Tools section. NOTE: The IQ751 megapixel camera demonstrates a minor problem switching between day-night (color to monochrome and back to color) conditions. Contact Us; Lenel Security Systems. Technical Support Services Lenel is committed to providing the best possible user experience for every customer, whether you're new to OnGuard® or need to upgrade an existing system. Ottawa, ON, Canada–July 30, 2018–Senstar today announced that Senstar Symphony (formerly Aimetis Symphony) has received Lenel factory certification and joined the Lenel OpenAccess Alliance Program (OAAP).Senstar Symphony interfaces with the OnGuard access control system, providing customers with an enhanced platform for security monitoring. Lenel is a worldwide provider of open-platform security solutions with integrated access control and video management designed to meet current and future needs. For Value Added Resellers (VAR) FOR YOU. WE’RE HERE. Technical Support. For immediate assistance, please call 800-631-6046. Technical support. Lenel contact map. Lenel OnGuard contains support for enabling an encrypted connection between the Lenel Communications Server and Lenel ISCs (LNL-500, LNL-1000, and LNL-2000). Technical Support Specialists with in-depth knowledge of Lenel® hardware, software and system components, including. 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